FAQ (Frequently Asked Questions)
Account
Q: How do I create an account?
A: Enter your email and click on the “Sign Up” button at the bottom right corner of the homepage and you’re all set.
Orders & Shipping
Q: How do I place an order?
A: Browse our products, add your chosen items to the cart, and click on the cart icon to proceed to checkout. Follow the prompts to complete your purchase.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order.
Payments & Refunds
Q: How do I request a refund?
A: If you’re not satisfied with your purchase, you can request a refund within 30 days of receiving your order. To start a return, you can contact us at support@marlsbinx.com
Q: How long does it take to process a refund?
A: Refunds are typically processed within 7-10 business days after we receive the returned item.
Product Information
Q: How can I find more details about a product?
A: Click on the product image or name to view detailed information, including specifications, reviews, and pricing. If you have a specific question, please email support@marlsbinx.com
Customer Support
Q: How do I contact customer support?
A: You can reach our customer support team via email at support@marlsbinx.com.
Q: What should I do if my package is lost or damaged during delivery?
A: If your package is lost or damaged, please contact our customer service team as soon as possible. We will assist you in filing a claim and determine the best course of action to resolve the issue.
